Shipping Policy

Last updated: September 21, 2026

We work with carefully selected fulfilment partners to deliver our products to our customers. Because some products may be stored and shipped from different locations, shipping times, carriers and tracking availability may vary depending on the product and destination.

Please read the following information before placing your order.

1. Order Processing

Orders are generally processed within 1–5 business days after payment has been successfully confirmed.

Processing times are separate from shipping times.

During busy periods, product launches, public holidays or periods of unusually high demand, processing may take longer.

Once an order has entered the fulfilment process, we cannot guarantee that changes or cancellations can be made.

2. Estimated Delivery Times

After your order has been processed, estimated delivery is generally:

5–15 business days

Delivery times are estimates and may vary depending on the product, destination, carrier and fulfilment location.

These timeframes are not guaranteed delivery dates.

Occasionally, circumstances outside our reasonable control may affect delivery, including carrier disruptions, customs procedures, severe weather, public holidays, strikes or other logistical events.

Your statutory rights regarding delayed or undelivered orders remain unaffected.

3. Multiple Packages

We work with different fulfilment partners and products may be stored in different locations.

If your order contains multiple products, they may therefore be shipped separately and arrive at different times.

Receiving only part of your order does not necessarily mean that the remaining products are missing.

Where available, separate tracking information may be provided for each shipment.

4. Order Tracking

When tracking information is available, it will be provided after your order has been shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking information.

Tracking availability and the frequency of tracking updates may vary depending on the carrier, destination and shipping service.

5. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your:

• Full name;

• Street address and house/apartment number;

• City;

• Postal code;

• Country;

• Contact information.

If you notice an error after placing your order, please contact us immediately.

We will make reasonable efforts to update the information, but we cannot guarantee that changes can be made once the order has entered fulfilment or has been shipped.

If an order is returned or cannot be delivered because incorrect or incomplete information was provided by the customer, additional shipping costs may apply where permitted by applicable law.

6. Delayed Shipments

Occasional shipping delays can occur.

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us with your order number.

We may first investigate the shipment with the carrier or fulfilment partner before determining the appropriate resolution.

A shipping delay does not automatically mean that a shipment has been lost.

Nothing in this policy limits any mandatory rights you may have under applicable consumer law regarding delayed delivery.

7. Lost Packages

If tracking has not updated for an extended period or there are reasonable indications that a package may have been lost, please contact us.

We may open an investigation with the relevant carrier or fulfilment partner.

If the shipment is confirmed as lost, we will provide an appropriate solution in accordance with applicable consumer law, which may include a replacement or refund.

8. Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, please first:

• Check around the delivery location;

• Check with other members of your household;

• Check with neighbours where appropriate;

• Check any designated safe delivery location;

• Contact the carrier if additional delivery information is available.

If the package still cannot be located, contact us and we will assist you in investigating the delivery.

We may request information reasonably necessary to investigate the shipment before determining the appropriate resolution.

9. Refused or Unclaimed Deliveries

Customers are responsible for accepting or collecting their shipments where required.

If a package is refused, not collected, or returned because of circumstances attributable to the customer, reasonable return or reshipping costs may apply where permitted by law.

Please contact us before refusing a delivery whenever possible.

10. International Shipping, Customs and Import Charges

Some orders may be fulfilled internationally.

Depending on your delivery country and the location from which the product is shipped, customs procedures may affect delivery times.

Where customs duties, import taxes or other charges apply, responsibility for those charges will depend on the shipping arrangement presented to you and applicable law.

Any mandatory charges that are not included in the purchase price will be communicated where required by applicable consumer law.

11. Shipping Restrictions

Some products may not be available for delivery to all countries or regions.

If we are unable to fulfil an order to your destination, we will contact you and provide an appropriate resolution, including a refund where applicable.

12. Third-Party Fulfilment Partners

Some products sold through our store are stored, packed and/or shipped by third-party fulfilment partners.

As a result, shipping carriers, packaging, fulfilment locations and delivery times may vary between products.

The use of third-party fulfilment partners does not limit any mandatory rights you have as a consumer and does not change our obligations as the seller where applicable.

13. Returns Due to Delivery Issues

Please do not send products back to the address displayed on the shipping package unless we have specifically instructed you to do so.

Our fulfilment partners may use different shipping and return facilities, and the original sender address may not accept returns.

For returns, damaged products or incorrect items, please follow our Refund & Return Policy and contact us before returning your order.

14. Contact

If you have any questions regarding the shipment of your order, please contact us through the contact information provided on our website.

Please include your order number and, where applicable, your tracking number so that we can assist you efficiently.